Terms and Conditions July 2010
Tibetan Therapeutics Limited
Company Registration Number 5405645 incorporated in England and Wales
Tibetan Therapeutics Limited
8 Elmgreen Close
Church Street North
London E15 4BS
Tel: +44 (0)20 3372 5591
Tel/Fax: +44 (0)29 8536 1527
Purchasing and Payment Options:
For online purchases please select the items you wish to buy from our online catalogue. After you have completed your selection of items you wish to purchase you will be able to review your order and view the shipping charges. When you confirm the order you will be asked to select your method of payment either through WorldPay or through PayPal and, depending on your choice, you will be directed to the WorldPay or PayPal secure payment page where you will be asked to enter payment details. All our payments are processed either through WorldPay, part of the Royal Bank of Scotland Group and one of the largest online payment service providers in the world or through PayPal. Your card details will be transmitted with the highest level of encryption available both through WorldPay and PayPal who handle your card details, run extensive security checks and obtain card authorization. We reserve the right to refuse to supply individuals whose credentials cannot be verified.
If you do not wish to purchase online, you can give us a call or send an email with your selection and we will thereafter confirm availability, price and delivery details. You can make payment by any of the credit or debit cards listed in the WorldPay or PayPal logos displayed in our Shopping Cart or by any UK bank cheque made payable to Tibetan Therapeutics Limited and sent to our address as given above. For payment by cheque, goods will only be dispatched once the cheque has cleared.
Our prices are quoted in pound sterling (GBP), Euros and US Dollars. Prices do not include delivery charges which are given below (please see section on Delivery below).
We reserve the right to decline any orders that are incorrectly priced due to any typographical or other unforeseen error or unauthorized price alteration. In this event, if a credit card charge has already been made we will immediately re-credit the card with the amount deducted and inform you accordingly, with the option to purchase the goods at the correct prices.
We reserve the right to periodically revise prices.
For UK deliveries, goods will be sent by Royal Mail 1st Class delivery.
For all other European countries goods will be sent by Royal Mail International Airmail delivery
For the United States and Canada goods will be sent by Royal Mail International Airmail delivery
Royal Mail shipping rates are based on the gross weight of the parcel, the destination and the service. The Royal Mail service by which we ship depends on the destination and is given above.
Shipping charges are automatically calculated in our Shopping Cart on current Royal Mail tariffs based on the above parameters.
For other international destinations we are unable to calculate the delivery charges automatically in our online shopping system because of the great variation in the cost of sending goods overseas. We request you to email us before confirming your order to enable us to send you the exact shipping charge for your order. We reserve the right to refuse any order at our discretion.
We aim to dispatch goods within 2 working days of order confirmation. For UK and European deliveries you should expect delivery of your order within 3 to 5 business days of order confirmation. For USA and Canada you should expect delivery between 5 to 7 working days of order confirmation. However, the delivery time is dependent on the Royal Mail service and, in the case of International deliveries, on the postal service of the destination country. Any failure by us to make delivery by any given date shall not entitle the customer to terminate this agreement or refuse the delivery or to claim any expenses or consequential loss whatsoever.
In case a particular item is not in stock, you will be notified immediately and offered an alternative product or a refund for any out of stock item or have the option to cancel your order and receive a full refund.
In case of goods lost in the post, we will offer a full refund once Royal Mail declares your order as lost. If for any reason the product is returned to us by Royal Mail, we reserve the right to charge the customer for redelivery.
Returns and Refunds
If goods have not yet been dispatched, we will refund your payment immediately should you decide to cancel your order and advise us by phone or email of cancellation.
If an item is found to be defective, please contact us by phone or email immediately with details of the defect, to enable us to arrange for return of the defective product at our cost. On receipt of the defective product, you can choose either to receive a refund or replacement. In case of a refund, we will refund to you the total cost of the order including the delivery charge. In case you choose to have the item replaced, we will send you a replacement and bear the delivery charge.
If you decide within 7 days of receipt of goods to send them back unopened in their original condition, you will be refunded the total cost of the order less delivery costs, as soon as we receive back the goods. You will be responsible for the goods until they reach us so we recommend you use a secure delivery method which requires a signature on delivery. You will be responsible for the costs of returning the goods to us unless they were delivered to you in error. We reserve the right to restrict returns to unopened or defective products only at our discretion.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). All information supplied to us will be treated in strict confidence and no information will be disclosed to third parties without your consent.
We will only email you to process your order and will not send you any unsolicited emails.
You agree that use of our site is at your sole risk and that any information downloaded through the use of our site is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material.
We disclaim all warranties of any kind, expressed or implied, and make no warranty or representation regarding the results that may be obtained from the use of our site, regarding the accuracy or reliability of any information obtained through our site, regarding any goods or services purchased or obtained through our site, regarding any transactions entered into through our site or that our site will meet any user's requirements, be uninterrupted, timely, secure or error free.